Welcome to the CITIC Bank International.

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CITIC Bank International
Online Security
Be cautious of Trojan Horse Program

Torjan Horse Program could capture your PC screen, logging keystrokes history and remote control your computer. It steals information like your Login ID, password or any others personal data to process illegal action. If you found any unusual circumstance when using the i-banking service, please immediately contact us and should also stop inputting any password or transaction.

Be cautious of Spyware

Spyware is a malicious program that is installed on the computer without user's acknowledgement or consent, with a threat to information leakage. This program often comes from the hidden components of "free program".

Such software claims to accelerate your internet speed and protect your computer from email virus. Once you have installed such software on your computer, user's information and internet activities will be redirected to unauthorized organizations that allow them to store and analyze your internet activities/ information.
What you can do to protect yourself ?
• Install anti-virus or anti-spyware software programs onto your computer before you download other programs in your computer.
• Do not download any freeware version of software onto the computer that will be used to access CITIC Bank International i-banking services.
• Do not install Internet Accelerator program.
• Do not visit CITIC Bank International website while there is any software that has the ability to monitor the current internet session of your computer.
• Uninstall any suspicious software that has the ability to track your internet sessions. You can safely uninstall such software by clicking Control Panel > Add/Remove Programs > highlight the application > select Remove.
• Regularly update your anti-virus/ anti-spyware software to ensure that your computer is installed with the latest version.

Verify the genuineness of the website

There are some fraudulent websites created by Internet fraudsters that mimics the look of a particular bank's website to capture your Usernames, PIN, other personal information or transaction details. Some of them will attract people to their sites through spoof emails. Therefore, it is crucial to make sure that you are connecting with a genuine CITIC Bank International website.

What you can do to protect yourself ?
• Do not access CITIC Bank International website via hyperlinks embedded in email.
• Always log in directly from your browser by keying in the bank website address at www.citicbankintl.com
• Add CITIC Bank International i-banking site to your list of favorite sites. Access i-banking site from your list of favorite internet sites.
• Check the security certificate that was issued to ibanking.citicbankintl.com. You can retrieve the security certificate by clicking the "padlock" icon at the bottom right corner of the Internet Explorer browser.
 
• For Internet Explorer version 5.5 or above, please choose "Tools" on toolbar, click "Internet Options" and go to the tab "Advanced". Under the item "Security", make sure PCT 1.0, SSL 2.0, SSL 3.0 & TLS 1.0 are all activated.
 

Stay away from spoof emails

Fraudsters may send spoof emails purported to be from CITIC Bank International. Most of these emails appear to come from the lawful source of a bank. These emails will trick recipients to reveal their personal information such as your Online Banking User ID, password, credit card number, bank account number, etc. In addition, some of these emails will instruct the reader to visit the fraudulent website via a link embedded in email and request users to input their sensitive personal and account information.
What you can do to protect yourself ?
• Beware that CITIC Bank International will not send email to customers requesting for the account and personal information such as Login ID, Password, HKID, address, etc.
• Do not disclose your sensitive personal and account information via email messages.
• Never follow a link within an email to logon our i-banking services.

Security Measures Imposed by the Bank

We employ one of the highest levels of security to protect customer's accounts and personal data.

Here are some of the safeguards we've put in place :
Secure Socket Layer (SSL) 128-bit encryption
• All information transmitted via CITIC Bank International i-banking is protected by VeriSign Secure Socket Layer (SSL) 128-bit encryption which could prevent unauthorized users from reading the information.
Personalized Login ID & Password
• The only way to access your account via i-banking is to enter a correct Login ID and Password. Each User ID is unique and multiple user logins are not allowed.
• Following the 4th consecutive login failure caused by incorrect password, online access of the account will be suspended instantaneously.
Automatic Time out
• To prevent any unauthorized access, i-banking service will be automatically logoff after a period of inactivity.
Last Logon/ Improper Logout Information
• To ensure highest internet security, we will provide you with Last Logon Information (last successful logon date & time) once you have logged on i-banking service.
• In case of improper logout (e.g. close the browser directly without clicking the "Logoff" button/ Internet disconnection while visiting i-banking website, etc), an alert message will be displayed in i-banking welcome page to alert user that he has not logout properly last time.

Securities Measures by Customers

Customers should read the Bank's Smart Tips for Online Security from time to time to ensure that adequate and appropriate measures have been taken.

To ensure highest security while using i-banking services, customers are recommended to take a number of safeguard measures for their own protection.
We recommend our customers to :
Secure your Login ID and Password in a proper way
• Use a combination of numbers, upper and lower case letters for your Login ID/ Password.
• Make it a habit to change your password periodically. We recommend our customer to change the password at least once every 6 months.
• Avoid using an easy-to-guess password, such as your birthday or phone numbers.
• Never disclose your password to any person or web site that you do not know/ cannot verify. Memorize your password and try not to write your password down anywhere.
• Do not use the i-banking service through any public or shared computers, such as those located at cyber cafes or public libraries.
• Avoid using the same details that you use to access other services such as ATM PIN, Phone Banking PIN, Email, etc
• Do not store your User ID/ Password in the browsers.
Prevent unauthorized access to your computer
• Install a personal firewall onto your computer.
• Install and regularly update virus detection software, anti-spyware software and security patches.
Protect yourself when logging onto our i-banking Service
• Always use the "Logout" button to exit instead of closing the window directly when you finish using our i-banking services.
• Always check the date and time of your last visit to our i-banking site.
• Do not leave your computer unattended before logout i-banking services.
Protect yourself when using SMS-based One Time Password for 2-factor authentication transaction:
• Ensure the accuracy of the registered information (including the mobile phone number registered for SMS One Time Password authentication) from time to time, contact the bank immediately if any changes.
• Verify the SMS details before entering the SMS transaction password.
• If have any doubt on the SMS received, immediately contact us and should stop inputting any password or transaction.
Contact Us
• If you find any suspicious activities in relation to your i-banking account, please contact our customer hotline at 2287-6767, or send us email to ibanking@citicbankintl.com immediately.
Contact Us
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About CITIC Bank International

Learn about what we do and why we are different.

CITIC Bank International is:

A member of China CITIC Bank Group

Footer links and disclaimer messages:

  • CITIC Bank International Limited is a member of the Deposit Protection Scheme. Eligible deposits taken by this Bank are protected by the Scheme up to a limit of HK$100,000 per depositor.
  • The repayment of eligible deposits in excess of the amount protected under the Deposit Protection Scheme taken by CITIC Bank International Limited is guaranteed by the Hong Kong SAR Government's Exchange Fund, until the end of 2010.